Privacy Policy
Last updated: 1 July 2026
This Privacy Policy explains how Smart Solar Sense Ltd ("we", "us", "our"), company number 17244056, collects, uses and protects any information you give us when you use smartsolarsense.co.uk or request a service from us. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Contact details such as name, email, phone number and postcode.
- Property information you provide for quotes (roof type, energy use, etc.).
- Basic technical data such as IP address, browser type and pages visited.
How we use your information
- To prepare and send you quotes or respond to enquiries.
- To arrange surveys, installations and aftercare.
- To comply with our legal, MCS and warranty obligations.
- To improve our website and services.
Legal basis
We rely on your consent (for marketing), contract (to deliver services you request) and legitimate interests (to run and improve our business responsibly).
Sharing your data
We do not sell your data. We share limited information with trusted partners who help us deliver our service — for example, DNOs, MCS, insurers, and IT providers — under appropriate contracts.
Retention
We keep enquiry data for up to 2 years and customer records for up to 12 years to support warranty and legal requirements.
Your rights
You have the right to access, correct, delete or object to processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
Contact
Email info@smartsolarsense.co.uk for any data protection questions or requests.